Top 10 challenges for IT in rolling out enterprise content management

What are the 10 top issues that Enterprise IT leaders face when they try to take the path of the Enterprise Content Management roll out ? Here is my take:

1. Decision between single technology vs multiple technology for content management ( suite vs best of breed)
2. User experience vs backend technology
3. How much to spend on customization on a vendor supplied content management product
4. Do we need to justify by ROI for each content management application
5. Meeting the demand of web experience by end users
6. Marrying enterprise security approach with the content management products functionality
7. How to on board the users and get a quick adoption of the new system ?
8. Challenge of consolidating the requirement of different business line to provide single user experience.
9. Content migration : cost and risk
10. IT scaling up to managing multiple projects and defining an enterprise governance architecture.

ECM market will hit US$3.5 billion in 2012

Based on the study by Research and Market , CMS Wire reports that ECM Market was $1.6 B in 2006. The market will be doubled at US$ 3.5 B in 2012. The report attributes the growth to the business with small IT budget. Does this indicate the this is an opportunity for SaaS CM to ride the growth with Small and Medium Businesses?

ECM market will hit US$3.5 billion in 2012

Based on the study by Research and Market , CMS Wire reports that ECM Market was $1.6 B in 2006. The market will be doubled at US$ 3.5 B in 2012. The report attributes the growth to the business with small IT budget. Does this indicate the this is an opportunity for SaaS CM to ride the growth with Small and Medium Businesses?

ECM has to be process oriented , but which process ?

ECM has to be process oriented. How do you find out the processes? Are all processes are same ? Would organizations treat all the processes similar way ? Can a process be looked as intertwined with multiple processes ? Do your ECM implementation team is aware of these questions ? These questions has answer to ECM Implementation strategy ?

Look out this space more on these topics !!

Business case for ECM

It is easy to get carried out by the pitches of ECM vendors. But organization should look beyond the vendor taglines, and look what is the real case for ECM. The ECM business case can be looked from different perspectives. Some of them are :

1. Organizational perspective
   

2. IT perspective
   

3. Departmental perspective

Legal Compliance and overall productivity improvement may be the key driving force from an organizational perspective, where as IT cost consolidation and better enterprise information architecture compliance can be the business case at CIO level. Does individual departments gain from ECM ? It depends ! . Is your business process well established so that an ECM can bind the departments with business information ? Do the departments find value in sharing info across departmental boundaries ? If this is the case, it makes a business case for the departments to support an ECM implementation.

Finally, business case is live value proposition which needs to be revisited as you move in the ECM journey.

There is so much debate about ECM ! What is correct and what is wrong ? This blog attempts to talk about the real life scenario of ECM Implementation .....Less about product ....more about solution and the experience of doing it ...